Support for Small Business Background Screening
FAQs
Reviewing Results
For questions regarding your background check, contact Customer Support at 1-888-503-2820.
To check the status of a background check, the progress of your case is visible under the Pending Applicant or Processing Menus on your dashboard. See the screenshot below for additional assistance.
To cancel a background check please contact Customer Support. If your applicant withdraws before the screening process begins, then we can process a refund. However, once a background check is launched, work begins immediately, and costs are incurred.
Under the FCRA, both the consumer reporting company and the information provider are responsible for correcting inaccurate or incomplete information in your background check results. To report any inaccuracies or disputes, contact 1-888-503-2820.
Some applicable laws, place limitations on information that can be reported by a background screening company. Contact Customer Care for additional details.
Account Information
Use the Forgot Password? link on the Login Screen. If you are still having trouble, contact our Customer Care team using the chat feature.
Select Profile from the menu and then click the Change My Password button where you will be prompted to create a new password for your account.
You have the ability to have multiple users on your account. The person who created the account will always have the role of administrator and have access to all dashboard features. Administrators can add new users to their account on the new User Management page in their dashboard, as well as edit user information, and update them to inactive at any time. Added users have all the same capabilities to screen candidates, without visibility into the admin-only Billing and User Management pages. If you are experiencing an issue adding users to your account, contact Customer Care at 1-888-503-2820.
Batch ordering is not available today. If you have a need for additional services such as batch ordering, please contact us https://fadv.com/smallbusiness/assist/ and we will do our best to assist you.
Applicants are sent an email once a day for five consecutive days to complete their information. After the five days, the link will expire, and customer support should be contacted.
While viewing the applicant’s background check results, we will display the information that was used in the background check including the individual’s name, truncated date of birth and SSN, as well as the address information provided.
Applicants are sent an email once a day for five consecutive days to complete their information. If you would like to resend the invitation, you may do so from the Actions menu associated with the individual’s name.
Simply cancel your order and start a new order. No worries, if your order has not started yet, we will not charge your credit card.
Errors are usually caused by a problem with your browser’s cache. Try doing the following: If you are using Google Chrome, try using an incognito window. Clear your cache and cookies Try a different computer or mobile device and try again. If none of these steps fix the problem, contact our Customer Care using the chat feature or by phone at 1-888-503-2820
First Advantage for Small Business is dedicated to companies and candidates currently residing in the United States. If you are in need of global services, please contact our support sales teams at https://fadv.com/smallbusiness/assist/ and we will do our best to assist you.
Billing
All major credit cards, debit cards and Visa/Mastercard gift cards are accepted as forms of payment.
Your receipts of purchase are always accessible to you under the Receipts menu. If you determine that you did not place a particular order, you may contact Customer Care for assistance.
Changing your payment method is simple. Under Profile/Edit My Card Information you can update name, credit card number and expiration date.
Pass-through fees may apply in addition to the cost of a First Advantage background check. These fees are passed through to the customer directly from state and county offices, such as county courts, motor vehicle departments, employment verifiers, and education institutions. First Advantage does not markup these additional data access fees.
Out of pocket or pass-through fees may apply in addition to the cost of a First Advantage background check. These fees are passed through to the customer directly from state and county offices, such as county courts, motor vehicle departments, employment verifiers, and education institutions. First Advantage does not markup these additional data access fees.
If your applicant withdraws before the screening process begins, then we can work with you on a refund. Once a background check is launched, work begins immediately, and costs are incurred.
First Advantage will not charge your card until the background check process has completed, however, once a background check is launched, work begins immediately, and costs are incurred.
Applicant Experience
Applicants can contact Customer Care at 1-888-503-2820 to check the status of their background check. Employers can check their applicant’s status on the dashboard.
Legal/Compliance Information:
Our platform uses Secure Sockets Layer (SSL) for encrypting all personal information online, including your candidate’s information and your payment methods.
Yes, applicable laws require the employer to make certain disclosures and obtain the written or electronic consent of the applicant prior to requesting a background check be performed.
There are multiple applicable laws applicable to background screening. Please consult with your legal advisor or lawyer for your particular circumstance or situation.
We retain background screening reports for 7 years.
Credentialing
The credentialing process is a requirement that the company puts in place to assure the security and safe handling of the sensitive consumer information is being transacted for lawful purposes by legitimate business entities.
Credentialling your business can take anywhere from a few minutes to a few days. Your level of engagement and the accuracy of the information you provide helps to make this process as quick as possible.
If your business cannot be positively credentialled, then First Advantage will grant a refund for reports purchased.
Applicant FAQ’s
Contact Customer Care at 1-888-503-2820 to check the status of your background check.
Under the FCRA, both the consumer reporting company and the information provider are responsible for correcting inaccurate or incomplete information in your background check results. To report any inaccuracies or disputes, contact 1-888-503-2820.
For more help or additional questions please contact Customer Care at 1-888-503-2820.
